Get in Touch
This page sets out how to contact Upscale Entertainment Ltd, the operator of casinogoldwin.uk. Please use the details below for any enquiry, question or complaint relating to our website or services.
How to reach us
Written enquiries may be sent to us by email or by post, using the details below.
Email: [email protected]
Address: Upscale Entertainment Ltd, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros
To help us deal with your message efficiently, please state clearly the subject of your enquiry and give the email address or username linked to your account, where relevant.
Help and support
We handle all enquiries in accordance with the principles set out below.
Handling of enquiries
- Each message is read and recorded on receipt, then passed to the appropriate member of staff.
- Enquiries are generally dealt with in the order in which they are received.
- Where we need further information to resolve a matter, we will contact you using the details you have provided.
- Complaints are examined carefully and objectively, and we will give you a reasoned reply.
Response times
We aim to reply to every message as promptly as circumstances allow. Response times may vary depending on the number and complexity of the enquiries we receive, and some matters may require additional checks before a full answer can be given. If you have not received a reply within a reasonable period, you are welcome to send a follow-up message quoting your original enquiry.
Protecting your information
Please do not include your password or full payment card details in any email. We will never ask you to disclose such information by email.